Member Contact Center Manager
Company: Community Choice Credit Union
Location: Warren
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Contact Center Manager Do you
thrive in fast-paced environments where leadership, strategy, and
service excellence come together? Community Choice Credit Union is
looking for a Contact Center Manager to lead our frontline teams
and deliver an exceptional member experience every day. This is
your opportunity to drive strategy, inspire teams, and make a
lasting impact on thousands of members who rely on us for their
financial needs. What You’ll Do Lead with vision: Oversee daily
contact center operations while aligning with organizational goals
and service standards. Inspire teams: Coach and develop Team
Managers, fostering a culture of accountability, growth, and
recognition. Drive results: Monitor KPIs such as service levels,
quality scores, and Net Promoter Score (NPS) to ensure strong
performance. Collaborate across the credit union: Partner with
Quality, Training, IT, and senior leadership to deliver innovative
solutions. Manage resources: Oversee staffing, workforce planning,
budgeting, and technology to maximize efficiency. What We’re
Looking For Bachelor’s degree in Business, Operations, or a related
field. 5 years of experience in contact center operations,
including at least 2 years in a leadership role. Credit union or
financial services background preferred. Strong skills in workforce
management platforms (e.g., Five9, NICE, Verint) and data-driven
decision-making. A leader with excellent communication, coaching,
and change management abilities who thrives in a dynamic
environment. Why Join Us? At Community Choice, we believe in
empowering our people to grow, lead, and innovate. As Contact
Center Manager, you’ll play a key role in shaping how we serve
members and support your team in reaching their full potential. We
offer: Competitive compensation and benefits Hybrid/remote
flexibility based on business needs A culture focused on
collaboration, recognition, and member impact Ready to Apply? If
you’re ready to lead with purpose and elevate member service, we’d
love to hear from you. Apply today and join a team committed to
making a difference.
Keywords: Community Choice Credit Union, Bloomfield Township , Member Contact Center Manager, IT / Software / Systems , Warren, Michigan
