Basic Outpatient Presvc Spec - Float Pool - 500117
Company: UToledo Current Employee
Location: Toledo
Posted on: April 2, 2026
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Job Description:
Title: Basic Outpatient Presvc Spec - Float Pool Department Org:
Ambulatory Staffing Pool - 109580 Employee Classification: B4 -
Classif'd ContingentAFSCME HSC Bargaining Unit: AFSCME HSC Primary
Location: HSC H Shift: 1 Start Time: End Time: Posted Salary:
$17.10 - $19.30 Float: True Rotate: True On Call: False Travel:
True Weekend/Holiday: True Job Description: The Basic Outpatient
Preservice Specialist performs all outpatient scheduling,
pre-registration and insurance verification for non-invasive,
routine care services. Performs complete and accurate patient
appointment scheduling, account pre-registration and insurance
verification functions either via electronic media collection or
telephonic interview methods; works to provide patient information
which maximizes reimbursement, achieves collection ratios, meets
accounts receivable (AR) goals, and provides timely and through
information to all other providers and users of patient data.
Verifies insurance requirements, obtains and understands insurance
benefits. Requests any non-covered patient collectibles such as
coinsurance, deductibles, and copayments prior to service; Ensures
that patients meet financial requirements; Provides general
information to hospital users, patients and families; Communicates
effectively to service delivery areas to maximize patient flow and
customer service outcomes both internally and externally. Minimum
Qualifications: 1. High school graduate or equivalent required. 2.
Knowledge of medical terminology required. 3. Knowledge of patient
billing, collection policies & procedures, guidelines and/or
standards. 4. Two (2) years of previous customer service experience
required. 5. Previous experience in hospital or physician office in
Patient Financial Services or Registration preferred. 6. Experience
in internet, internet navigation, word processing, standard
computer manipulation. 7. Ability to work with minimum supervision.
8. Excellent communication skills, oral and written skills. 9.
Ability to deal with confrontation. 10. Ability to develop and
maintain professional, service-oriented working relationships with
patients, families, physicians, nurses, co-workers, supervisors and
others. 11. Ability to analyze data, perform multiple tasks and
work independently. 12. Must be able to understand and comply with
policies and procedures. 13. Possess excellent analytical and
problem-solving skills 14. Ability to work collaboratively with a
high-performance team of professionals in partnership toward common
objectives 15. Knowledge of information systems and healthcare
applications. 16. Experience with Word and Excel, required. 17.
Work in a professional office environment with possible high stress
levels 18. Ability to develop and maintain professional,
service-oriented working relationships with patients, families,
physicians, nurses, co-workers, supervisors and others Conditions
of Employment: To promote the highest levels of health and
well-being, the University of Toledo campuses are tobacco-free.
Pre-employment health screening requirements for the University of
Toledo Health Science Campus Medical Center will include drug and
other required health screenings for the position. Equal Employment
Opportunity Statement: The University of Toledo is an equal
opportunity employer. The University of Toledo does not
discriminate in employment, educational programs, or activities on
the basis of race, color, religion, sex, age, ancestry, national
origin, sexual orientation, gender identity and expression,
military or veteran status, disability, familial status, or
political affiliation. The University is dedicated to attracting
and retaining the best and brightest talent and fostering a culture
of respect. The University of Toledo provides reasonable
accommodation to individuals with disabilities. If you require
accommodation to complete this application, or for testing or
interviewing, please contact HR Compliance at
hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30
a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the
Office of Human Resources located in the Center for Administrative
Support on the UToledo Main Campus.
Keywords: UToledo Current Employee, Bloomfield Township , Basic Outpatient Presvc Spec - Float Pool - 500117, Administration, Clerical , Toledo, Michigan
